Clients must give a minimum 12 hours cancellation notice in advance of their booked group class start time.
A full refund or class credit will be issued to the Client if the Studio receives due notice.
For Clients on any Unlimited class packages, failure to give due notice will result in a late-cancellation fee of £15 being charged.
For health and safety reasons we cannot allow late access to class. Clients who fail to turn up promptly (within 5 minutes of the start time) for the start of a class will be denied access to the class.
Clients must give a minimum 24 hours cancellation notice in advance of their One-to-One appointment - this includes Private Barre and Pre and Post Natal sessions. Failure to give adequate cancellation notice or not to show up at an appointment will result in the Client forfeiting the full cost of the session or loss of an appointment credit.
Limitation of Liability
The Company cannot be held responsible for any particular class or private session, instructor and/or item of equipment not being available for whatever reason. The Company reserves the right to make alterations to the class timetable and appointments for private sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to Clients, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except in so far as such loss is by law incapable of exclusion.