Bookings Policy

No Shows and Late Cancellations

Clients must give a minimum 12 hours cancellation notice in advance of their booked group class start time.

A class credit will be issued back to the Client's account for future use if the Studio receives required notice.

For Clients on any unlimited class packages, failure to give due notice or failing to turn up for class will result in a late-cancellation fee of £15 being charged.

Clients may contest attendance records but must do so within 7 days of date of being charged late-cancelation fees. Otherwise, our attendance records stand and the fees remain.

For health and safety reasons we cannot allow late access to class. Clients who fail to turn up promptly for the published start time of a class may be denied access to the class.

Clients must give a minimum 24 hours cancellation notice in advance of their Private Session. Failure to give adequate cancellation notice or not to show up at an appointment will result in the Client forfeiting the full cost of the session or loss of an appointment credit.

Limitation of Liability

The Company cannot be held responsible for any particular class or private session, instructor and/or item of equipment not being available for whatever reason. The Company reserves the right to make alterations to the class timetable and appointments for private sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to Clients, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except in so far as such loss is by law incapable of exclusion.

View Terms of Use - further Limitation of Liability Clauses (section 7)

View Membership Terms & Conditions

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